Introduction
Callvera is operated by Pipeline Generator AI LLC. In the Privacy Policy, "Callvera," "we," "us," and "our" refer to Pipeline Generator AI LLC. We take your privacy seriously. The Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect information you provide directly to us:
- Name and contact information
- Company details
- Communication preferences
- Usage data and interaction with our services
How We Use Your Information
We use the collected information for:
- Service provision, maintenance, and improvement. Google Workspace data is used only for the specific user-facing Google integration features authorized by the user. Generalized AI model training does not use the data.
- Communication with you about our services
- Analysis of usage patterns to improve the user experience
- Compliance with legal obligations
Google Workspace Data
When a user connects a Google account, Callvera may access the account email address, Gmail message content, message headers, sender and recipient information, and Gmail thread history. Callvera uses the information only for email features requested by the user: conversation display, customer-inquiry identification and classification, suggested-reply generation, and reply delivery after an explicit user choice.
Callvera does not use Google Workspace data for advertising, credit decisions, data brokerage, or unrelated analytics.
Google User Data Sharing and Disclosure
Callvera does not sell Google user data.
We disclose Google user data only to service providers processing data on our behalf and only where necessary to operate user-facing features requested by the user. The providers are:
The providers process information under contractual confidentiality, security, and data-protection obligations. Google user data submitted through the OpenAI API is not used to train or improve generalized AI models. We do not permit any service provider to use Google user data for advertising, independent profiling, sale, or generalized AI or machine-learning model training.
We may also disclose information when required by law, to investigate security incidents or abuse, or as part of a corporate transaction where legally permitted and subject to appropriate notice or consent.
- Cloud hosting, database, storage, and security providers used to securely operate the Callvera platform.
- OpenAI, through its business API service, to process the limited email content necessary to classify inquiries and generate contextual reply drafts.
AI Processing
Callvera uses third-party AI processing services to analyze connected email content and generate user-facing classifications and suggested replies. Only the information reasonably necessary to provide requested features is submitted for processing.
Google Workspace data in raw, aggregated, anonymized, or derived form is not used by Callvera or its service providers to create, train, or improve generalized or foundational artificial intelligence or machine-learning models.
Google API Limited Use
Callvera’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy and its Limited Use requirements.
Data Retention and Deletion
Callvera retains Google user data only for as long as reasonably necessary to provide the connected email features, meet legitimate security requirements, and comply with applicable legal obligations.
Users may disconnect their Google account and may request deletion of Google-derived data stored by Callvera by contacting support@callvera.ai. After a valid deletion request, applicable data will be deleted unless retention is required by law or necessary for security and fraud-prevention purposes.
Data Security
Google user data and OAuth credentials are protected using appropriate technical and organizational safeguards. Data is encrypted during transmission, access is restricted to authorized systems and personnel, and credentials are stored using secured access controls.
GDPR Rights
Under the GDPR, you have rights including access, rectification, erasure, restriction, data portability, and objection to processing.
Cookies and Tracking
We use cookies and similar tracking technologies to understand activity on our service. You can configure your browser to refuse cookies or indicate when a cookie is being sent.
Third-Party Services
Callvera uses contracted service providers for cloud hosting, security, data processing, and artificial intelligence functionality. The providers may process information only as necessary to perform services on Callvera’s behalf and are subject to appropriate confidentiality, security, and data-use restrictions.
Changes to Privacy Policy
We may update the Privacy Policy periodically and will post changes on the policy page.
Contact Us
Questions about the Privacy Policy or our practices can be sent to support@callvera.ai.